1. Scope

This Shipping & Delivery Policy applies to all wholesale/bulk Orders placed with NFORT Industries (OPC) Private Limited (“NFORT”, “we”, “us”), whether shipped within India (domestic) or internationally (export). It should be read together with our Terms & Conditions and Trade & Payment Terms.

2. Order Processing Time

Order processing begins only after an Order is confirmed in accordance with our Terms & Conditions (i.e., written Quotation acceptance plus receipt of the agreed advance payment).

Order Type

Processing / Dispatch Time

• Ready-stock items: 3–5 business days from order confirmation
• Production / made-to-order items: 10–12 business days from order confirmation
• Custom / private-label items with new tooling or formulation: Confirmed individually on the quotation, as these may require additional lead time.

Processing time excludes weekends and public holidays observed by NFORT’s factory and warehouse operations. Dispatch timelines are estimates based on normal operating conditions and are subject to the Force Majeure provisions in Section 12.

3. Dispatch Confirmation

Once an Order is dispatched, NFORT will notify the Buyer via email and/or the Client Portal with the dispatch date, courier/transporter name, and tracking reference (where applicable).

4. Domestic Shipping (Within India)

4.1 Logistics Partners

Domestic shipments are routed through our logistics partners, Bluedart and Delhivery, selected based on serviceability to the delivery destination and shipment size. For select bulk Orders, Buyers may nominate their own transporter on a freight-to-pay basis, subject to NFORT’s approval.

4.2 Delivery Timelines

Domestic delivery timelines vary depending on the destination city/region and the courier’s serviceability standards for that route. Estimated delivery windows will be communicated at the time of dispatch. Metro and Tier-1 city deliveries are typically faster than deliveries to remote or non-serviceable pin codes, which may require alternate transport arrangements.

4.3 Freight Charges

Freight charges for domestic shipments are calculated based on the shipment’s weight, volume, and destination, and are disclosed transparently at the Quotation stage. For qualifying large-volume Orders, NFORT may offer freight-inclusive pricing at its discretion.

4.4 Packaging Standards

Goods are packed in accordance with standard industry practice appropriate to the product category, to minimise the risk of transit damage. Buyers requiring special packaging (e.g., palletisation, moisture-proofing, custom crating) should specify this requirement at the Quotation stage, as it may affect pricing and lead time.

5. Export / International Shipping

5.1 Incoterms Supported

NFORT ships export Orders under the following Incoterms, as agreed and explicitly stated on the Quotation:

• EXW (Ex Works): the Buyer takes responsibility for the Goods, including all transport, insurance, and export/import clearance, from NFORT’s factory/warehouse.
• FOB (Free on Board): NFORT delivers the Goods on board the vessel/aircraft nominated by the Buyer at the port of shipment, bearing costs and risk up to that point; the Buyer bears freight, insurance, and import clearance from that point onward.
• CIF (Cost, Insurance, and Freight): NFORT arranges and pays for freight and insurance to the named port of destination; risk transfers to the Buyer once Goods are loaded on board at the port of shipment.

Where a Buyer requires a different Incoterm (e.g., DDP), this must be explicitly negotiated and confirmed in writing prior to Order confirmation, as it materially affects pricing and NFORT’s obligations.

5.2 Export Documentation

For FOB and CIF shipments, NFORT prepares the following export documentation as standard: - Commercial Invoice - Packing List - Certificate of Origin (COO) - Bill of Lading (sea freight) or Airway Bill (air freight) - Any additional certificates specifically required by the destination country (e.g., phytosanitary or quality certificates), where applicable and requested in advance

5.3 Customs and Import Duties

Import duties, taxes, and customs clearance in the destination country are the responsibility of the Buyer, unless DDP (Delivered Duty Paid) terms have been explicitly agreed in writing. NFORT is not responsible for delays caused by customs processes in the destination country.

5.4 Transit Time

International transit times depend on the destination country, shipping mode (sea or air freight), and carrier schedules, and will be confirmed at the time of shipment booking. Sea freight shipments generally take longer than air freight but are more cost-effective for large-volume Orders.

6. Partial Shipments

For large Orders, NFORT may, at its discretion and with prior notice to the Buyer, dispatch Goods in partial batches rather than a single consolidated shipment. Partial shipments are made at no additional cost to the Buyer unless the Buyer specifically requests expedited or split dispatch beyond NFORT’s standard practice, in which case additional charges may apply.

7. Shipment Tracking

Registered Client Portal users can track the real-time status of their shipment under My Account -> Track Shipment, using the tracking reference provided by Bluedart or Delhivery. Tracking information is also shared via email for Buyers without a Client Portal account.

8. Risk Transfer and Insurance

For domestic shipments, risk of loss or damage transfers to the Buyer upon handover of Goods to the nominated carrier, unless otherwise agreed. For export shipments, risk transfer follows the Incoterm specified on the Quotation (see Section 5.1). Buyers requiring additional cargo insurance beyond what is included under CIF terms should request this explicitly at the Quotation stage.

9. Delivery Attempts and Failures

If a delivery attempt fails due to an incorrect or incomplete address, unavailability of an authorised recipient, or refusal to accept delivery, the courier partner will typically attempt redelivery as per their standard policy. Re-delivery charges, where applicable, will be communicated to and borne by the Buyer. Repeated failed delivery attempts may result in the shipment being returned to NFORT’s warehouse, in which case reshipment costs will apply

10. Address and Delivery Instruction Changes

Requests to change the delivery address or instructions after an Order has been dispatched should be raised immediately with our support team at support@nfortindustries.com. NFORT will make reasonable efforts to accommodate such requests through the courier partner, but cannot guarantee changes once a shipment is in transit, and any additional charges levied by the courier for redirection will be passed on to the Buyer.

11. Damaged or Lost Shipments

If Goods are found to be damaged in transit or a shipment is lost, the Buyer must report this within the inspection window and documentation requirements described in our Return / Refund / Cancellation Policy. Claims must be supported by evidence collected at the time of delivery (e.g., photographs of damaged packaging, delivery receipt annotations) to enable NFORT to pursue a claim with the carrier where applicable.

12. Force Majeure and Delays

NFORT shall not be held responsible for shipping delays caused by circumstances beyond its reasonable control, including but not limited to strikes, port congestion, customs delays, natural disasters, extreme weather, pandemics, carrier network disruptions, or government-imposed restrictions. NFORT will make reasonable efforts to communicate any such delays to affected Buyers promptly.

13. Special Handling Requirements

Certain product categories may require special handling, temperature control, or hazardous-goods documentation during transit. Buyers ordering such products should confirm handling requirements at the Quotation stage; any additional costs associated with special handling will be disclosed and agreed before Order confirmation.

14. Contact for Shipping Queries

For any questions regarding shipping, dispatch status, or delivery issues, please contact:

NFORT Industries (OPC) Private Limited Email: support@nfortindustries.com Phone: +91 92177 23949 Registered Office: B-165, Ground Floor, Madanpur Khadar Part-3, Sarita Vihar, South Delhi, New Delhi, Delhi, India — 110076